benefits-e1460375144934.pngBenefits

One software platform for service agents and online self service!

customer-expectation

Exceeding customer expectations

Predictive Analysis predicts why customers contact you.
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customer-experience

Consistent customer experience

Customer contacts always handled unambiguously.
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in-control

Completely in control

Reporting on both customer, process and employee level.
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user-experience

Ultimate user experience

Agent focus is always on helping the customer.
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first-time-fix

Maximum First Time Fix

Unnecessary customer contacts reduced to the minimum.
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customer-service

LEAN Customer Service

High scores in areas such as Error Proofing.
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rapid-return

Rapid return on investment

Loyalty will increase, and with it the customer value.
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results

Strong cross- and upsell results

Sales suggestions at just the right moment.
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link-external-systems

Rapidly linked to external systems

Multiple systems combined into one customer view.
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