Reporting on both customer, process and employee level
ProcessRunner ensures that you are in control of every detail of your customer operation. The system establishes exactly the who, what and when for each customer. Based on this information, a detailed report is compiled. This takes place at customer, process and employee level.
Through this approach, ProcessRunner offers you rapid insight into the bottlenecks within the processes. In addition, you can make changes simply and swiftly to ensure you achieve an optimized customer operation. And with as little waste, as short waiting times and as low a backlog as possible.
- Transparent contact volume
- Insight AHT, service levels
- Process mining
- Workforce optimization