Customer contacts always handled unambiguously

customer-experience

Consistent customer experience

Customer contacts always handled unambiguously

The strength of ProcessRunner lies in that the system directs the customer contact. Irrespective of the communication channel. Customer queries are settled increasingly clearly. The integrated customer view and the knowledge bank support the agent or the customer based on the context. In brief, ProcessRunner offers every customer the right support with a crystal clear message no matter the channel.

  • Cross-channel
  • Unequivocal customer experience
  • Knowledge management

Benefits