Customer contacts always handled unambiguously
Exeeding customer expectations
Predictive Analysis predicts why customers contact you
Exceeding your customers’ expectations is an essential factor in achieving customer loyalty and satisfaction. Thanks to ProcessRunner you can make this happen in various ways. Predictive Analysis offers you the possibility of simply predicting why customers contact you. Based on the customer view, ProcessRunner provides hints and determines what the next-best-action is. A positive customer experience is the result because the need becomes clear very quickly. And if the need is properly and comprehensively followed up, a positive customer experience is guaranteed.
- Hinting, alerting, prediction
- Predictive management
- Low effort customer service