Unnecessary customer contacts reduced to the minimum
First Time Fix is of vital significance to customer service centers. ProcessRunner ensures that your employee or customer is steered perfectly through the required dialogue. The screens have been laid out in such a way that exactly the relevant information is collated and that customer queries can be processed completely and correctly the first time. In addition, ProcessRunner provides your customer with exactly the information that is required to manage the expectation and prevent misunderstandings. Reducing unnecessary customer contacts to a minimum.
- First Time Right
- First Time Resolution
- Customer expectations managed