The Morphis Bot, your new Contact Centre colleague

The Morphis Bot, your new Contact Centre colleague

Set up a hybrid workforce!

Customer expectations keep increasing, the digital transformation is making your business more and more complex, the labour market is tight and your agents are operating on a shoestring. What do you do? You reinforce your business with BOTs, the digital workforce.

10 January 2018
How to digitally transform into a Customer Engagement leader

How to digitally transform into a Customer Engagement leader

5 helpful tips

8 March 2017
Measuring and improving

Measuring and improving

Customer Experience (CX) has matured as a discipline and is now a priority for many organisations. Its aim is to offer customers an optimum customer experience on a continuous basis. To accomplish this, it is increasingly important ‘to measure and to know’. In order to achieve customer-focused success, creating a fact-based concept on how to

16 February 2017
Engie and Morphis, a success story!

Engie and Morphis, a success story!

Read in the enclosed article how ENGIE keeps binding its customers in a changing energy market and the role Morphis has in this process. Open article here.

23 December 2016
Gartners Bimodal IT? The Morphis fast lane…

Gartners Bimodal IT? The Morphis fast lane…

About the way business and IT should cooperate. Professor Volberda once taught me the strategic contrast between exploitation and exploration. The first is characterized by predictability, efficiency, and robustness, whilst the latter is aimed at creativity, flexibility, and innovation. Difficulties are guaranteed with the combination of exploitation and exploration. In case of mergers and acquisitions,

2 November 2016
Morphis announces entry into Polish market

Morphis announces entry into Polish market

Today Morphis signed an agreement with Poland based Carrywater Group S.A. for the exclusive distribution and implementation of its customer service software ProcessRunner. Entering into Poland supports the company’s European growth strategy and shortly follows earlier expansion to Turkey and Scandinavia. “Poland is a very important next step in our growth strategy and will significantly

5 October 2016
Morphis and Qlik agreement provides even more insight to clients

Morphis and Qlik agreement provides even more insight to clients

Morphis will embed the Qlik technology into its software. Both parties entered into an OEM agreement for this purpose. The aim is to provide clients even more insight into the quality of their customer processes and campaigns. And this across different channels and units. Niek Bos, director of Morphis: “Qlik has leading technology with regard

17 August 2016
Gartner: Customer engagement hub. What is it?

Gartner: Customer engagement hub. What is it?

Gartner predicts that in the period between now and 2018 many companies will reexamine their CRM systems. To be able to offer the required ‘customer engagement’, many existing CRM architectures will be revamped. Gartner talks about a customer engagement hub. What are our thoughts on this matter at Morphis?

29 February 2016
Low interest, low effort…

Low interest, low effort…

For some years at Morphis we have been triggered by the Customer Effort Score as an indicator for customer loyalty. In a word, the idea is that customer loyalty can be increased through effective and consistent service better than by gifts or brief moments of happiness.

28 January 2016
Kundservice, asiakaspalvelu or kundeservice?

Kundservice, asiakaspalvelu or kundeservice?

Whether in Sweden, Danmark, Finland or Norway: today’s customers crave for an excellent customer experience! The Dutch software vendor Morphis recently started its business activities in the Nordics.

16 September 2015
Morphis expands to Turkey and Croatia

Morphis expands to Turkey and Croatia

Morphis expands its international business activities to Turkey and Croatia. The Dutch software vendor recently signed an agreement with PathD, a successful ICT vendor that is the preferred supplier of large telco’s and financial services companies in these countries.

17 June 2015
Vandebron takes the plunge with Morphis for customer service solutions

Vandebron takes the plunge with Morphis for customer service solutions

Morphis has another new customer: Vandebron, the first supplier in the Netherlands that purchases all its power directly from a sustainable source. Vandebron connects its customers directly with local producers. The energy company guarantees the supply and ensures that sufficient power can be generated by the selected producer.

30 May 2015
Morphis expands its activities in Europe

Morphis expands its activities in Europe

Morphis has entered a cooperative agreement with EVE Consulting. This makes EVE Consulting the exclusive distribution and implementation partner for ProcessRunner within the utilities sector in the German speaking market. Morphis has enjoyed many years of success in the Netherlands and Belgium with ProcessRunner and has optimized customer processes for many customers. The cooperation with

2 December 2014
ProcessRunner in use in just two months time

ProcessRunner in use in just two months time

WishWish: three companies, one system. Offering a gift voucher or day out? It’s very likely to have come from WishWish. WishWish is the organization behind companies like Pluimen, Complimento and Doecadeau and focuses on gifts for both the business and consumer market. These companies, who present themselves to the outside world independently, use one service

10 November 2014

LEAN six sigma

ProcessRunner has been developed completely on the basis of the Lean Six Sigma philosophy. The objective of this method is to acquire more control over internal processes. ProcessRunner guarantees that you will achieve this. Morphis’ workflow management system enables you to set up processes in an uncomplicated manner. In addition, the tool has been developed

14 September 2014