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References

A few of our clients

“Interactive scripts support the dialogues with customers and the contact can be processed and logged in multiple channels.”

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“Delivery date? Preferably before the busy month of December, which was fast approaching.”

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“More return on campaigns, through correct information and user experience.”

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“Employees require almost no training, so they are up and running fast and can focus completely on the customers”

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“We believe that it is important that we are able to settle all the questions properly and first time right, even when they are more complicated. ProcessRunner helps us to achieve this.”

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“Thanks to the integrated customer view it quickly becomes clear what has to happen to ensure the customer is completely satisfied.”

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“The system is very easy to understand and user-friendly. We can do a lot on our own, but when it’s necessary, Morphis is right there for us.“

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“In essence, we strive to exceed customer expectations. We’re convinced that this is the only way to create loyal customers.”

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“A saving of as much as 75% on the current training time!”

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“The moment has arrived to further optimize the system. In doing this, we follow the ‘Lean’ principle. We strive to answer our customers’ questions, to get it First Time Right.”

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“One integrated customer view across all backend systems.”

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“The right answer at the right time.”

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“Since the Morphis implementation, the average processing time is shortened by 200 seconds.”

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“AHT and First Time Right scores never been higher.”

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“Without ProcessRunner current growth wouldn’t be manageable.”

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“Finally, the system produces clear reports. These provide insight into the reasons why customers were called and into the outstanding amounts for which these calls were made.”

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