Morphis announces entry into Polish market
Today Morphis signed an agreement with Poland based Carrywater Group S.A. for the exclusive distribution and implementation of its customer service software ProcessRunner. Entering into Poland supports the company's European growth strategy and shortly follows earlier expansion to Turkey and Scandinavia.
"Poland is a very important next step in our growth strategy and will significantly expand our presence in the thriving and growing Eastern European marketplace," says Niek Bos, Morphis. "Carrywater is the trusted partner of premier brands in different industries in Poland through which we can support in optimizing the customer experience for Poland’s nearly 40 million residents”.
Carrywater Managing Partner Paweł Nowak: “In a rapidly developing Polish and broader European/CEE market, companies seek business effectiveness by implementing optimal software. They show a greater openness to new IT solution providers and favor the effectiveness of new solutions from smaller providers with an agile approach. There is a growing need for flexible IT architectures enabling inclusion of external solutions and the surging mobile enterprise trend while at the same time there is enormous cost pressure and the expectation of getting results fast. All these trends favor Carrywater’s offering, which combines consulting at the operational level with implementation of effective software solutions customizable to the customer’s needs. This is where ProcessRunner fits in perfectly, driving desired business change and continuous customer experience improvement”.
Carrywater Group (with offices in Warsaw, Wrocław and Gdańsk) is a project management and consulting firm established in 1996. During its history of almost 20 years, the company has expanded its service range, beginning with IT and project management services, adding business consulting and its subsequent business lines, and rebranded to Carrywater in 2007 to clearly delineate its identity on the consulting market. Since 2007, Carrywater Group S.A. offers business and IT consulting, project management and business processes management, as well as IT solutions development and implementation services. Its biggest successful references span across the telecommunications, energy, insurance, FMCG including Orange (TP), T-Mobile, Polkomtel, Energa Group, ENEA Group, GK PGE, PGNiG, PKN Orlen, KGHM, AXA (Liberty), PZU, SABMiller (Kompania Piwowarska) where Carrywater’s team was and is involved in the most complex change implementation programs covering both business and IT areas, with a solid footprint across the Warsaw stock-exchange listed corporations.
Morphis (headquartered in ‘s-Hertogenbosch, the Netherlands) is the vendor of ProcessRunner, the customer service software ensuring low effort interaction for your customers. Contacts are settled swiftly and efficiently; the processes that follow are supported from start to finish. ProcessRunner supports businesses in meeting customers’ expectations, time and time again. It supports in establishing and maintaining long-lasting relationships with happy and loyal customers.
For more information:
Hugo de Grootlaan 25
5223 LB ’s Hertogenbosch (NL)
T: +31 (0)73 623 40 97